# Why did my payment fail?

Most failed payments are refused by the bank or card issuer, not by us. The message you see says which step failed.

## Common reasons

| What you see | What to do |
| - | - |
| The security code (CVC) is wrong | Check the three or four digits on the card and try again. |
| The billing address doesn't match | Use the address your bank has on file for this card. |
| The bank's 3-D Secure check didn't pass | Try again and approve the payment in your banking app. |
| The card was declined | Ask your bank why, or use another card or another way to pay. |

## A renewal didn't go through

If your bank declines a renewal, your plan is paused and we email you. Open [Billing](https://www.osintcat.net/billing), add a card or choose another payment method, and pay the open invoice. Your plan picks up where it left off.

## Still stuck

Open a ticket from [Support](https://www.osintcat.net/support) with your order number. We can see the payment attempt and tell you what happened.