# My account is frozen

A frozen account can still sign in. While it is frozen, you can't run lookups or change your profile, but you can still change your security settings, such as two-step verification and passkeys. Your plan, balance and search history stay as they are.

## What you will see

A notice at the top of every page, and the same message when you try to run a lookup. The notice says what is needed to lift the freeze.

## What to do

1. Sign in and read the notice at the top of the page.
2. If it asks you to verify your account, follow the steps it shows.
3. If it asks you to contact us, open a ticket from [Support](https://www.osintcat.net/support).

**Write from the frozen account.** Open the ticket while you are signed in to the account that is frozen, so we can find it straight away.